Posts Tagged ‘cherry wood’

hello there, “project”

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Posted by Michael, January 24th, 2011

We are about to embark on a rather large “project.”  And by “project” and we, I really mean they (the builders) are ripping up our existing hardwood floors and laying down new wood.

Earlier today, the builder dropped off several large boxes of wood flooring and it is currently sitting in our living room.  It’s enough hardwood to replace our entire downstairs.  I know, I know, we just moved into a new house with new floors, how could this be?  Well, pick your jaw up off the floor and I’ll tell you.

During the first few weeks of living here, we noticed some areas of the wood floors “popped” and “cracked” while we were walking.  We shrugged it off thinking it was just the wood settling into place.  Several weeks went by and it started getting worse.  A lot worse.  And then we noticed the floor was slightly raised towards the front of our living room.  You can slightly see the wood slanting and pushing towards the wall in the photo below.  This rise in the floor also exists in our dining room.

On top of the bulging up at the walls, the floors also didn’t lay complete flat.  As time went on, they began to bulge and “ripple” throughout in various locations.  You can kind of see a “ripple” in the photo below.


Oh but it gets worse.  Every which way, little cracks and chips started to appear.  Before we knew it, we had several of these guys.


And finally, planks started to pull apart from one another.  We have quite a few of these “gaps” downstairs.  I understand hardwood can swell, contract and what not, but these are now permanent.  These gaps aren’t a result of humidity or anything like that.

Growing tired of our new floors acting as if they’re hundreds of years old, we filed a complaint with our builder.  They came out to check everything out and confirmed everything we were experiencing.  A few days later, a floor company was sent out to further inspect.

As we met with the floor company, they explained the humidity was a bit high in our house and the builder should have installed a dehumidifier in our basement or at least told us to do so.  To them, our issues were a direct result of the humidity.  They explained they could fix our bulging floors and our popping wood planks by driving some hundred tiny nails in various locations.  They proceeded to do so and for a few days, all was well with our floors.  We also immediately purchased a dehumidifier and proceeded to run that puppy 24/7.

And then they started to pop.  And then bulge.  And our issue was alive again.  We filed another complaint with the builder and they asked if they could put an industrial sized dehumidifier in our basement to see if that would resolve anything.  We said sure and for three weeks, we heard an annoying humming noise coming from the basement.  And you know what happened after three weeks?  Absolutely nothing.  Looking back, we had a much larger issue than just the humidity.  This was a bad install job with bad flooring.

At this point, I’m ready to start war.  In my head, I’m drafting letters and going over what I’m going to say to the builder.  When the builder came to pick up the industrial sized dehumidifier, my heart was pounding and I was incredibly nervous over how the “I want new floors” conversation would work out.

Much to my surprise, the builder informed us that they’ll be working everything out to have new floors delivered and installed for us completely under warranty.

Later next week, we’ll have a company ripping up our floors and installing new hardwood.  While we’re happy these issues will be completely resolved (cross your fingers), we’re not exactly looking forward to the mess this will create nor the stress it will cause our precious Macky (we’re pretty sure he suffers from stress induced seizures).

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